利用亚马逊客服删差评话术模板【建议收藏】

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发表于 2023-11-17 21:29:00 | 显示全部楼层 |阅读模式
Review则是亚马逊用户对产品Listing做出的评价,Review只针对于产品本身,与服务水平和发货时效等方面无关,任何亚马逊的用户(曾经在亚马逊平台上至少有过一次购买经历的用户)都可以对自己感兴趣的Listing发表Review, 无论是否购买了这条Listing本身,Review的好坏,并不会直接反应到卖家店铺中,但可以直接影响到该条Listing的曝光和排名。








客服回复主题





1.应该在 QA 问(有 vp 或者没有 vp 都可以尝试,比如买家问这个产品有没有某个功能的。





Dear Amazon


This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it


He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair


for we seller


Please investigate it, and help us to remove it. Thank you





2.很满意,但是给差评(如果买家留 1 2 星,可以去掉,但是 3 星很难去掉)





Dear amazon


This is review, we though that the buyer left with wrong star


""Qualità prezzo ok


Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app


Buon prodotto. Consegna perfetta""


The content of this review,all aspects are positive,but he left us with only 3 star,


Maybe the buyer is too excited to click with the wrong star by accidentally.


Please investigate it and help us to remove it.


Thank you





3.收到产品是裂的(亚马逊配送,你可以适当在邮件说产品,包装坏得很严重,是亚马逊的责任)





Dear amazon


This is review,the buyer said that she received the Scratches one,and the package was broken,so


we though the package was damaged when amazon ship it.


Cause the package was shipped by amazon,so amazon will be responsible for it.


We checked all of our products very carefully before shipping to amazon warehouse,so the


product is good when we shipped it.


Please investigate it and help us to remove it. Thank you





4.二手货Dear amazon





This is review,the buyer said that she received the Scratches and the used one,and the package was broken,so we though the package was damaged when amazon ship it.


And the item must be the returned product by other buyer,Amazon did not check the returned





item carefully,and put the returned item to the sellable warehouse.


So this buyer received an used product.


Cause the package was shipped by amazon,so amazon will be responsible for it.


We checked all of our products very carefully before we shipped the products to amazon


warehouse,so the product is good when we ship it.


Please investigate it and help us to remove it. Thank you








5.差评带有侮辱性的语言





The comment includes obscene language, please remove it, thank you.


Dear Amazon Team





The customer review includes obscene language. Every buyers have the right to review product, but i don't think that he should use foul language, it can't meet the guideline of the review policy from amazon





The content of review: "只截取脏话部分"


Please investigate it and help us to remove it.


Thank you


Best Regards





6.没有 vp(比较难去,可以尝试)





Dear Amazon Team





I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance.


Best Regards





7.不会使用的(如 331 不会启动)





Dear Amazon





This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it


He should ask in "QA"or email to the seller,not leaving a bad review here for us,so it is very unfair


for we seller.





Please investigate it, and help us to remove it.


Thank you





8.留评错的差评(这个情况较少见,他在我们店铺和其他卖家那里留内容一模一样的差评,但我们没有vp,其他卖家那里有 vp





Dear amazon





This is review,we though that the buyer left in the wrong link.


The 2 reviewers for the 2 links are all the same,




The buyer left the review in our product link,there is no ""Acquisto verificato"",but he left in another store link,there is ""Acquisto verificato"",so we thought that the buyer left the review in the wrong link,and realised that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verificato""





1.Here is our link:


https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/ref=cm_cr_getr_d_rvw_ttl?ie =UTF8&ASIN=B073XZD3PF





2.Here is another link(with ""Acquisto verificato"",the buyer should left his review in this link,not ours)


CORREZIONE FEEDBACK non funziona con huawei p9 lit...


UTF8&ASIN=B071955B43


Please check the attachment.


Please investigate it and help us to remove it. Thank you





温馨提示:





如果客服部帮忙删掉,就隔一两天再开 case,遇到不同的客服可能就去掉的。


这些 review,每次开了 case 之后,直接 copy 到一个文本上,下次开 case 直接复制上去, 不用一次次填





如下:(下次开 case 直接 copy 就好了)





ASIN or ISBN of the product:B01LZE2PKP---去掉了


Title of the reviewa non comperare





The name of the reviewer: Paolo


The date of the review as it appears on our website:16 settembre 2017


The direct link to the review /post (click the 'Comments' link after the review, and copy/paste the URL that displays in your web browser:





https://www.amazon.it/gp/customer-reviews/RMQID9LA90Y8K/ref=cm_cr_srp_d_rvw_ttl?ie=UT F8&ASIN=B01M01NX1P


Required action:


Dear Amazon Team,


The comment includes obscene language, please remove it, thank you


Best Regards





游泳功能





This comment is a question to our products. Customer is asking how does the swimming function


work. It shouldn't be a product's review. It is just a question. Customer left the wrong position. Also, we have answered his question by comments and email. Please remove it. Thanks





误导消费者





mislead other consumers





没有充电器





Required action:


As the review the customer complain that it is no charger,however,in fact,for this fitness tracker,our accessories without charger ,because it is no need the charger to charge,the correct charge way:use the usb port of a computer or power adapter connected to the socket Wall





And please check with the attachment,The charge way we have clearly described in our user





manual and product page.so it is no our product problem,it is the customer not read the information about the user manual and product page





So please help us remove it,this review is unreasonable and it will mislead the other purchase


customers.





违反价格政策





Dear Amazon


This review violates the amazon policy about"Comments on pricing, product availability or


purchase options are not related to the product and should not be shared in Customer Reviews or Customer Questions and Answers."


It is no fair for us, and it will also mislead the other buyers, please check it and remove it, thanks!!!





没有 vp,恶意差评





Dear Amazon Team


This customer review without Verified Purchase, I found all orders and can't find this order, the


reviewer never buy it and use the product, it is no base on a honest opinions and experience, this is a malicious comment, it is no fair for us, and it will also mislead other customers, please check it and help me remove it. Thank you in advance.


Best Regards





没有充电器没有 vp





Dear Amazon, the customer complained that there is no charger in the package, but, in fact, our fitness tracker doesn't need a charger to charge it, it can be charged directly, we have also mentioned it on our listing





Another concerns, we found that the order is without verified purchased, and we also cannot





find this order, so the buyer must leave a wrong review on our product. It is no fair for us, the customer review is no base on a honest and real experience, please remove it , thanks!





物流问题





Hi, the customer review is all about shipping, and the order is shipped by Amazon, it is no fair for us, please remove it, thanks





找不到订单竞争对手





Dear Amazon,


Sorry to bother you, however I can't find this order even found all the orders.The reviewer never buy ut and use the product,this is a malicious comment, it must be from the competitor, so unfair


for us.


Pls kindly help us to remove it. Highly appreciated for your help. Best regards
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